wanwanPrivacy Policy
This page describes what we collect when you use wanwan and how we keep that data protected. We at wanwan collect personal information only to provide our service, process your account, handle withdrawals, and comply with legal obligations. We do not sell your data to third parties, and we limit access to your information to staff and processors who need it to operate the platform.
Our privacy practices apply to all members who access wanwan from any location where our service is available. We store data on encrypted servers and use industry-standard security protocols. If you have questions about how we handle your information, contact our support team via email or in-app chat.
This policy outlines what data we collect, how we use it, who has access, your rights, and how to contact us about privacy concerns.
What Data We Collect on wanwan
We collect information you provide directly when you register on wanwan. This includes your email address, phone number, full name, date of birth, and government-issued ID number. We also collect proof of address during account verification—typically a utility bill or bank statement showing your name and residential address.
When you use wanwan, we collect transaction data: deposit amounts, withdrawal requests, payment method used, and timestamps. We track your game activity—which games you play, session duration, and final scores or results. We also collect your IP address, device type, browser information, and approximate location based on IP geolocation. This technical data helps us detect fraud, prevent unauthorized access, and improve platform performance.
We collect data through cookies and similar tracking technologies. Cookies store your login session, language preference, and account settings so you do not need to re-enter information on each visit. We use analytics cookies to understand how members navigate wanwan and which features are most used. You can disable non-essential cookies through your browser settings, though this may affect your experience on wanwan.
How We Use Your Data on wanwan
We use your personal information to operate your wanwan account, process deposits and withdrawals, and verify your identity. Your email and phone number are used to send account notifications, password reset links, and promotional offers. Your government ID and address are used only for Know Your Customer (KYC) verification to comply with anti-money-laundering regulations.
We use transaction and game activity data to calculate your account tier, weekly cashback, referral bonuses, and tournament standings. This data is also used to detect suspicious patterns—unusual withdrawal requests, rapid account changes, or activity inconsistent with your normal behavior—to protect against fraud and unauthorized access.
We use technical data (IP address, device type, browser) to maintain platform security, prevent account takeover, and troubleshoot technical issues. Analytics data helps us understand which games are popular, which payment methods members prefer, and how to improve wanwan's interface and performance.
We may use your email to send promotional messages about new games, seasonal offers, or referral opportunities. You can opt out of promotional emails through your account settings or by clicking the unsubscribe link in any email from wanwan.
Third-Party Processors and Data Sharing
We share your data with third-party service providers who help operate wanwan. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to process deposits and withdrawals. Identity verification providers receive your government ID and address to confirm your identity. These processors are contractually bound to protect your data and use it only for the services they provide to wanwan.
We may share aggregated, anonymized data with analytics partners to understand platform trends. This data cannot identify you personally. We do not share individual account information with marketing partners or data brokers.
We may disclose your data if required by law—for example, if a court orders us to provide information or if we suspect illegal activity. We will notify you of such requests unless legally prohibited from doing so.
Our servers may sit outside your jurisdiction
wanwan operates from infrastructure that may be located outside Indonesia. By using wanwan, you consent to your data being transferred to and stored on servers outside your jurisdiction. We apply the same security standards regardless of server location.
Data Retention and Your Rights on wanwan
We retain your personal information as long as your wanwan account is active. After you close your account, we retain data for a minimum of five years to comply with anti-money-laundering and tax regulations. After this period, we delete or anonymize your data unless we are required by law to retain it longer.
You have the right to access your personal data on wanwan. Log into your account dashboard to view your profile information, transaction history, and game activity. You can request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate information. If your name, address, or other details are wrong, contact our support team to request corrections. You have the right to request deletion of your account and associated data, subject to legal retention requirements. Deletion requests are processed within 30 days.
You have the right to opt out of promotional communications. Unsubscribe from marketing emails through your account settings or by clicking the unsubscribe link in any email. You can disable non-essential cookies through your browser settings.
Security Measures on wanwan
We protect your data through encrypted connections (SSL/TLS), secure password storage, and restricted access controls. Your password is hashed and salted—we do not store your actual password. Only you can access your account using your login credentials. We recommend using a strong, unique password and enabling two-factor authentication if available.
Our staff access your data only when necessary to provide support or investigate issues. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected members and relevant authorities as required by law.
Cookies and Tracking on wanwan
We use cookies to store your login session, language preference, and account settings. These essential cookies are necessary for wanwan to function. We also use analytics cookies to track page views, game selections, and user flow. You can disable non-essential cookies through your browser settings. Disabling cookies may prevent you from logging in or accessing certain wanwan features.
Contact Us About Privacy
If you have questions about our privacy practices, want to access your data, or wish to file a complaint, contact our support team via email or in-app chat. We respond to privacy inquiries during standard business hours. You can also contact us if you believe wanwan has violated your privacy rights or if you want to exercise your data rights.
Our services are available only where local law permits. Members are responsible for verifying that their use of wanwan complies with their jurisdiction's data protection and privacy regulations. If your jurisdiction has specific privacy laws, those laws may apply in addition to this policy.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on wanwan. Your continued use of wanwan after updates constitutes acceptance of the revised policy. Check this page regularly to stay informed about how we handle your data.